Warranty & Customer Protection
Quality Work Deserves Strong Protection
For more than 75 years, Gustafson has built its reputation by doing quality work and standing behind the properties we serve.
Today, that commitment continues with the Stronghouse Promise, giving qualifying Gustafson projects warranty protection backed by the additional strength and support of Stronghouse.
Because protecting your property should not stop when the project is finished.
Protection
The Stronghouse Promise
Protection Designed for the Long Term
When you choose Gustafson, you are choosing decades of South Florida experience, quality craftsmanship, and a team committed to doing the job right.
The Stronghouse Promise adds another layer of confidence.
It is our commitment to stand behind qualifying work and provide warranty support after your project is complete. Your Gustafson team remains your local point of contact, with the added resources and long-term support of Stronghouse behind us.
Gustafson does the work. Stronghouse helps us stand behind it.
Your Warranty, Explained Clearly
Know What Protection Applies to Your Project
Warranty protection can vary depending on the type of project, products installed, and manufacturer requirements. Our team will help you understand the coverage associated with your specific project, including applicable workmanship and manufacturer warranties.
01
Workmanship Protection
The Stronghouse Promise provides applicable workmanship protection for qualifying projects, helping give you confidence in the installation long after the work is complete.
02
Manufacturer Warranties
Many roofing products and systems also include warranties provided by the manufacturer. Coverage varies by product, and our team can help explain the manufacturer protection associated with the materials selected for your project.
03
A Team Here to Help
If you have a question or concern after your project, you should know who to call. Gustafson remains your local point of contact for service and warranty questions.
EXISTING
CUSTOMERS
Already Have a Gustafson Warranty?
Your Protection Hasn't Disappeared
If Gustafson completed work on your property before becoming Powered by Stronghouse, your warranty did not simply go away because the brand evolved.
Existing Gustafson customers can continue to contact our team with warranty and service questions. We can review your project information, help identify the coverage associated with your original agreement, and determine the appropriate next step.
There is no need to figure it out on your own.
Gustafson. Powered by Stronghouse.
Local Accountability. Stronger Support Behind It.
This is one area where “Powered by Stronghouse” has a very real benefit for our customers.
Gustafson remains the team serving South Florida, managing your project, and supporting you after the work is complete. Stronghouse provides additional resources and organizational support behind our team.
That means you get the local experience and accountability Gustafson has built since 1948, with additional strength behind the commitment we make to our customers.
75+ years of Gustafson experience. The Stronghouse Promise behind the work.
Warranty FAQs
Clear Answers About Coverage and Support
What is the Stronghouse Promise?
The Stronghouse Promise is the warranty commitment supporting qualifying Gustafson projects. It provides applicable workmanship protection and gives customers the added confidence of knowing there is long-term support behind the work we complete.
Is my existing Gustafson warranty still valid?
Existing Gustafson customers should continue to contact us for warranty support. The coverage applicable to your project is based on the terms of your original agreement and warranty documentation. Our team can review those details with you and help determine the appropriate next step.
Are workmanship and manufacturer warranties the same?
No. Workmanship warranties generally relate to the installation of your project, while manufacturer warranties relate to the products or materials themselves. Coverage and terms can vary, so it is important to understand both.
Who do I contact if I have a problem after my project?
Contact Gustafson. Our team remains your local resource for questions about completed work, service needs, and warranty support.
Does every Gustafson service have the same warranty?
Warranty coverage can vary depending on the service performed, products installed, and other project-specific factors. Your Gustafson representative can explain the warranty protection applicable to your project before work begins.
Is my warranty transferable?
Transferability depends on the specific warranty and coverage associated with your project. Contact our team with your project information and we can help you understand the terms that apply.
Questions About Your Coverage?
Choose the Path That Fits Your Situation
Whether you are considering a new project or already have Gustafson work on your property, our team is here to help you understand your warranty and get the support you need.
NEW PROJECT
Planning Work With Gustafson?
EXISTING CUSTOMER